Privacy Policy

Last updated: April 22, 2026

1. Introduction

Zuri Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform and services.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, shipping address
Health Information: Medical history, current medications, allergies, health conditions, treatment preferences, lab results
Payment Information: Billing address, payment method details (processed securely through our payment provider)
Usage Information: Browser type, IP address, pages visited, time spent on pages

3. How We Use Your Information

We use your information to:

Provide telehealth consultations and medical services
Process and fulfill prescription orders
Communicate with you about your treatment plan
Facilitate provider-patient communications
Process payments and deliver medications
Improve our services and user experience
Comply with legal and regulatory requirements

4. Protection of Health Information

Your health information is protected using industry-standard security measures including:

256-bit SSL/TLS encryption for all data in transit
Encrypted storage for all health records at rest
Access controls limiting data access to authorized healthcare providers
Regular security audits and vulnerability assessments
Compliance with applicable healthcare data protection regulations

5. Information Sharing

We do not sell your personal or health information. We may share your information with:

Healthcare Providers: Board-certified doctors and pharmacists involved in your care
Pharmacy Partners: Licensed pharmacies that fulfill your prescriptions
Payment Processors: Secure payment services to process transactions
Shipping Partners: Delivery services (receive only shipping address, no health data)
Legal Requirements: When required by law, regulation, or legal process

6. Data Retention

We retain your health records for the duration required by applicable healthcare regulations (typically 7-10 years). You may request deletion of non-medical personal data at any time by contacting us.

7. Your Rights

You have the right to:

Access your personal and health information
Request corrections to inaccurate information
Request deletion of non-medical personal data
Opt out of marketing communications
Request a copy of your health records

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies are used only with your consent to improve our services.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform.

11. Contact Us

For privacy-related questions or requests, contact us at:

Email: privacy@zurihealth.co
Address: Zuri Health, Privacy Department